by Tibor Vass | Sep 21, 2026 | AI, Automation, Blog, CRM, Customer Service, DCM, Email, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Knowledge Base, News, Retail
Responsible Automation in the Age of AI Orchestration How better I could start blog than with a quote from Mark Twain “I have made this letter blog longer than usual, only because I have not had the time to make it shorter.” Mark Twain – Lettres...
by Tibor Vass | Aug 7, 2024 | Automation, Blog, Customer Service, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Low-Code, News, Retail
3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these...
by Arjun Selva | Jul 3, 2024 | AI, Automation, Blog, Customer Service, DCM, HyperAutomation
Delivering timely and accurate customer service across various channels is paramount in today’s business. Leveraging AI and automation can revolutionize service operations, enhancing efficiency and effectiveness, however the automation should not make the...
by Tibor Vass | Apr 21, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Inflation can pose significant challenges to businesses, affecting everything from consumer spending to operational costs. In such an economic environment, digital transformation becomes not just a strategic choice but a necessity for survival and growth. However,...
by Tibor Vass | Mar 26, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right? Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation...
by Tibor Vass | Jan 23, 2024 | Automation, Blog, Customer Service, Finance, Low-Code
Challenges in Pension Fund Management are embedded in almost every policy and procedure due to highly customized services and individual member requirements. Complexity of processes can decrease operational efficiency and harm the Customer Experience, but you can...
