AI-First
Enterprise Automation|Case Management|Customer Experiences
Gain Efficiency and Master Operation Excellence with AI Enhanced Case Management
Estimate your AI ROI with Eccentex
Agentic automation with measurable impact. See your projected savings in minutes.
Start my estimateChoose your goals
Tell us about your processes
Team size & cost
Your estimate
Meet your new team members
Eccentex Agentic AI enables you to create Hybrid Teams by bringing you new virtual resources that can act as your fellow colleagues.
Eccentex HyperAutomation Cloud
an Intelligent Platform as a Service designed for end-to-end Business Automation
Create your AI-powered Engagement and Process Automation ecosystem with Eccentex’s pre-packaged business applications. Speed up innovation, and modernize your customer service operation rapidly.
Dynamic Case Management
Manage casework across your business units. Enforce quality, compliance and SLA adherence. Save operation cost, improve customer satisfaction.
Advanced Email Automation
Go beyond simple email handling. Classify, prioritize and distribute emails across all business processes. Convert, answer, distribute them automatically.
Intelligent Work Automation
Capture, reprioritize, assign or fairly distribute tasks and work items across the hybrid workforce and ensure on-time delivery of all customer commitments.
Smart Document Handling
Capture, attach manage, archive all case related documents. Apply AI and Machine Learning to process them. Create cases directly from attached documents.
AI-Assisted Knowledge Base
Collect, store, manage and distribute knowledge across employees and customers. Automate knowledge surfacing across all interactions. Advise Next Best Actions.
Eccentex Business Intelligence
Collect and monitor business critical KPIs and operational metrics. Create your own dynamic dashboards, set alarms based on thresholds, trigger events.
HAC Platform Services & Development Tools with AI in the Core
Development Tools
No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform
Integration Adapters
Platform embedded CCaaS / Omnichannel integration adapter to manage customer journeys across the entire CX Ecosystem
AI / GenAI Services
Agentic AI, GenAI, Conversational AI functions built on an LLM of choice to better engage customers and support employees
Vertical Accelerators
Out-of-box and 80% reusable vertical application templates to speed up innovation and solution adoption
Estimate your AI ROI with Eccentex
Pick your goals, add a few numbers, see savings instantly.
Start my estimateChoose your goals
Tell us about your processes
Team size & cost
Your estimate
Business Automation Focus Areas
Sel-service Automation
Front Office Automation
Back Office Automation
AI ROI Calculator
AI-Enhanced Business Automation solutions
for all Industies
From intake to resolution, Eccentex Agentic AI augments every step of your business process without sacrificing human control
Eccentex Low-code Application Studio
Enhance your GenAI built Business Applications with a No-Code / Low-Code Development Tools
MASTER DATA MANAGER
PROCEDURE BUILDER
FORM BUILDER
PAGE BUILDER
RULES MANAGER
RESPONSE ASSIST
KNOWLEDGE BUILDER
INTEGRATION BUILDER
EMAIL TEMPLATE BUILDER
DASHBOARD BUILDER
LANGUAGE MODEL BUILDER
NO-CODE SOLUTION INVENTOR
Prowen Customer Success
By implementing HyperAutomation Cloud, our customers typically achieving …
%
Shorter Time to ROI
%
Faster Case Resolution
%
Drop in Complaints
%
Reduction in Manual Work
“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“
"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."
"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”
HyperAutomation Cloud for Industries
Tailored Applications and Solutions for Specific Vertical Use Cases
Government & Public Sector
Insurance & Pension Funds
Banking & Financial Services
Technology & Telecom
Retail, Travel & Hospitality
ENERGY & UTILITIES
HyperAutomation Cloud Accelerators
Ready to Use Pre-packaged Business Applications
GENESYS CCaaS ADAPTER
ADVANCED EMAIL AUTOMATION
SERVICE CRM
SMART KNOWLEDGE BASE
DOCUMENT WORKFLOWS
BUSINESS INTELLIGENCE
CAPITAL PROJECTS
NETWORK CHANGES & REPAIRS
LAND USE PERMITS
CUSTOMER SERVICE MANAGEMENT
TECHNICAL SERVICE MANAGEMENT
INCIDENT MANAGEMENT
LITIGATION MANAGEMENT
OMNICHANNEL CITIZEN SERVICES
TAX & APPRAISAL APPEALS
COMPLAINTS & DISPUTE RESOLUTION
WORKERS COMPENSATION CLAIMS
INVESTIGATIVE CASE MANAGEMENT
PERSONALIZED POLICY SALES
FRAUD INVESTIGATIONS
MEMBER SUPPORT SERVICES
COMPLAINTS RESOLUTION
ACCELERATED UNDERWRITING
PENSION FUND MANAGEMENT
RETAIL BANKING SALES
FRAUD MANAGEMENT
CUSTOMER SUPPORT
COMPLAINT RESOLUTION
ACCOUNT OPENING
WEALTH MANAGEMENT CASES
PERSONALIZED INSIDE SALES
WARRANTY CLAIM MANAGEMENT
CONSUMERS SUPPORT
COMPLAINTS RESOLUTION
RETURN & REFUND PROCESSING
CUSTOMER LOYALTY MANAGEMENT
SUBSCRIBER ACQUISITION
FRAUD CASE MANAGEMENT
TECHNICAL SUPPORT
COMPLAINT MANAGEMENT
ACCOUNT ADMINISTRATION
BACK-OFFICE TASK MANAGEMENT
Latest News & Blogs
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney...
