AppBase for Government

Create a citizen-focused organization with solutions that connect agencies, adapt to change and provide actionable insights

End-to-end Case Management

Support both structured and unstructured work by automating workflows, surfacing relevant information when human intervention is needed, and distributing tasks to the right teams, departments, and individuals. 

Omnichannel Engagement

Provide consistent, context-aware service even as constituents switch between phone, email, SMS, chat and social.

Citizen-Developer Ready

Configure and deploy a full range of applications — from ticketing apps to critical business systems — fast, right, and for the future on the award-winning AppBase Low-Code Platform.

“We wanted a system for multiple users to have the ability to quickly access and process a substantial amount of data from one centralized database in real time. Eccentex designed a secure case management system which has enabled us to more efficiently manage the litigation process and streamline operations.”

– Harris County Appraisal District

What can you make with AppBase

Litigation Case Management

Streamline the litigation process across all involved defendants, courts, law enforcement and attorneys. Initiate cases from related systems to provide the identity of the lower courts, case titles, case numbers, parties, and attorneys from the district courts. Learn more.

Tax & Appraisal Appeals

Drive digital transformation with a legal case management application designed specifically for appraisal and assessor offices. Put matters in the hands of the right people at the right time by connecting teams, functions and systems across your organization. Learn More.

Workers Compensation Claims

Manage and track a wide variety of worker’s compensation claims. Collect medical evaluations, compensation board decisions, treatments, medications and other evidence. Communicate directly with the plaintiff, employer and agencies.

Omnichannel Citizen Service

Provide consistent, context-aware service even as people switch between phone, email, SMS, chat and social. Solve constituent’s problems by bringing front, middle, and back offices together.

Complaints & Dispute Resolution

Resolve complaints efficiently by triaging and assigning customer complaints to the right people. Leverage case management to track the complaint as it moves throughout the organization.

Investigative Case Management

Ensure accountability and increase the effectiveness of the case from intake to completion, and all the steps in between including journals, e-forms, email, video, etc. in a logical and trackable way.

Resources

Government Purchasing Vehicles

Streamlined procurement options for US Federal, State and Local governments.

Product Capabilities Overview

AppBase is a comprehensive platform for case management, automation, forms and more. 

Disputes

Case Management Case Study

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Get in touch with pros

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.