Government & Public Sector
Create citizen-focused organization, connect agencies, adapt to change and provide actionable insights
HyperAutomation Cloud Accelerators for Cloud Government and Public Services
including State and Local Governments, Non-profit Organizations and Education
LITIGATION CASE MANAGEMENT
OMNICHANNEL CITIZEN SERVICES
TAX AND APPRAISAL APPEALS
COMPLAINTS & DISPUTE RESOLUTION
EMERGENCY RESPONSE & INCIDENT MANAGEMENT
WORKERS COMPENSATION CLAIMS
INVESTIGATIVE CASE MANAGEMENT
End-to-end Government Case Management
Supports both structured and unstructured work by automating workflows, surfacing relevant information when human intervention is needed, and distributing tasks to the right teams, departments, and individuals.
Citizen Experience
Provide consistent, context-aware services even as constituents switch between phone, email, SMS, chat and social media.
Deliver all commitments on time and keep the citizens informed as you progress with their tasks or claims.
Citizen-Developers Welcome
Configure and deploy a full range of applications — from ticketing apps to critical business systems — fast, right, and for the future on the award-winning AppBase Low-Code Platform.
Additional resources
Government Purchasing Vehicles
Streamlined procurement options for US Federal, State and Local governments.
Case Management Case Study
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
Citizen Experience and Customer Service
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t just about good public relations. Citizen experience became...
Predictive Analytics & Case Management Vital To Fraud Investigation
In government agencies, cutting costs all too often equates to cutting corners. Budget priorities shift with each newly elected administration and are leveraged for political advantage. Oversight of public services such as Medicare frequently belongs to multiple...
Dynamic Case Management and Government Customer Service
A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more. Read the full...
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