Retail Archives

Responsible Automation in the Age of AI Orchestration

by Tibor Vass | Sep 21, 2026 | AI, Automation, Blog, CRM, Customer Service, DCM, Email, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Knowledge Base, News, Retail

Responsible Automation in the Age of AI Orchestration How better I could start blog than with a quote from Mark Twain “I have made this letter blog longer than usual, only because I have not had the time to make it shorter.” Mark Twain – Lettres...

3 Steps Survival Guide to Recession

by Tibor Vass | Aug 7, 2024 | Automation, Blog, Customer Service, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Low-Code, News, Retail

3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these...

Social Commerce and Customer Service

by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail

INSIGHTS · CUSTOMER SERVICE · RETAIL Social Commerce and Customer Service by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail, CX Read the Article As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings....

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