AppBase for Telecom

Succeed in the 5G and Edge world that drive new operational needs, business models and customer expectations.

Modern service under one platform

Personalized Sales

Help sales reps have more meaningful conversations with a 360-degree customer view; surfacing individualized offers that’s based on their marketing, sales and support data.

Technical Support

Encourage self-service with proactive, personalized support that predicts the customer’s needs. Offer seamless service as they switch to live channels.

Account Opening

Onboard new customers effortlessly by eliminating tedious and time-consuming manual tasks like collecting documentation, copy-pasting between systems and verifying information.

Fraud Cases

Open and resolve cases by enabling investigators to assess details and complex information in a collaborative and structured solution.

Complaint Resolution

Diligently remediate a bad customer experience by routing them to an agent most skilled for the job, then prevent it from happening again with case management.

Back-office

Streamline behind-the-scene workflows to ensure institutions are on-boarded, employee needs are fulfilled and physical locations are well maintained.

Keep your promise to your customer

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Boost employee bandwidth

Pull the right information into your agent’s desktop so they can deliver personalized support across any channel—with the right context about your customer.

Upgrade to a unified platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.

Get in touch with pros

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.