by Tibor Vass | Jun 2, 2021 | Blog, Customer Service
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
by Tibor Vass | Jun 2, 2021 | News
LOS ANGELES, June 2, 2021 – Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive...
by Tibor Vass | Mar 22, 2021 | News, Product Announcement
LOS ANGELES, March 22, 2021 /PRNewswire/ — Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs)...
by Tibor Vass | Sep 24, 2020 | AI, Blog
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
by Tibor Vass | Jun 1, 2020 | Customer Service, News, Product Announcement
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
