ServiceJourney
Drive seamless customer experiences
With a unified service desk, service CRM, knowledge base and workflow automation solution.
Building blocks of great customer service
Email Help Desk
Capture, triage and automate large volumes of emails across all your brands or inboxes.
Knowledge Management
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Customer Workflows
Capture, triage and automate customer requests from any channel.
Customer 360
Turbocharge CX with a 360° view of the customer – tailored for any service team.
Customer 360
Everything in one place
Connect customer data across multiple systems and intelligently present it to the agent on a single screen.
Dynamic Case Management
Silo-breaking workflows
Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.
Omnichannel Customer Service
Turbocharge your contact center
Automatically screen-pop real-time customer data when receiving a call, chat or email. Eliminate the need for agents to jump between different apps.
Knowledge Management
Always provide fast and accurate answers
Help customers find answers on their own, guide agents and provide a single source of truth across every department and team.
Enterprise-grade customer service
ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.
High volume
When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.
Multi-lingual
ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.
Multi-brand
Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.
Contact-center ready
Turbocharge your agents with real-time customer data right onto your contact center’s desktop. See an example with Genesys.
Resources
Navigating Digital Transformation in an Inflationary Economy
Inflation can pose significant challenges to businesses, affecting everything from consumer spending to operational costs. In such an economic environment, digital transformation becomes not just a strategic choice but a necessity for survival and growth. However,...
3 common process automation mistakes
Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right? Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation...
Unlocking Efficiency and Elevating Member Experiences in Pension Funds with a Low-Code platform
Challenges in Pension Fund Management are embedded in almost every policy and procedure due to highly customized services and individual member requirements. Complexity of processes can decrease operational efficiency and harm the Customer Experience, but you can...
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