Drive seamless customer service
With a unified service desk, service CRM, knowledge base and workflow automation solution.
Shortcuts to great customer service
Email Help Desk
Capture, triage and automate large volumes of emails across all your brands or inboxes.
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Capture, triage and automate customer requests from any channel.
Turbocharge CX with a 360° view of the customer – tailored for any service team.
Everything in one place
Connect customer data across multiple systems and intelligently present it to the agent on a single screen – highlighting the most relevant information and actions to the customer’s journey. That’s how you achieve a smarter 360-degree view.
Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.
Always provide fast and accurate answers
Help customers find answers on their own, guide agents and provide a single source of truth for every department and team.
Enterprise-grade customer service
ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.
When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.
ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.
Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.
First, let me admit that I'm a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle their...
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the knowledge worker’s efforts while improving efficiency and productivity. Brand representatives often work through...
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well, personalization can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales,...
Get in touch with experts