Drive seamless customer experiences

With a unified service desk, service CRM, knowledge base and workflow automation solution.

Building blocks of great customer service

Email Help Desk

Capture, triage and automate large volumes of emails across all your brands or inboxes.

Knowledge Management

Surface the most relevant and actionable knowledge articles to the customer’s journey.

Customer Workflows

Capture, triage and automate customer requests from any channel.

Customer 360

Turbocharge CX with a 360° view of the customer – tailored for any service team.

Customer 360

Everything in one place

Connect customer data across multiple systems and intelligently present it to the agent on a single screen.

Dynamic Case Management

Silo-breaking workflows

Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.

A financial institution sees a 20% drop in complaints with ServiceJourney

The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.

Omnichannel Customer Service

Turbocharge your contact center

Automatically screen-pop real-time customer data when receiving a call, chat or email. Eliminate the need for agents to jump between different apps.

Knowledge Management

Always provide fast and accurate answers

Help customers find answers on their own, guide agents and provide a single source of truth across every department and team.

Enterprise-grade customer service

ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.

High volume

When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.


ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.


Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.

Contact-center ready

Turbocharge your agents with real-time customer data right onto your contact center’s desktop. See an example with Genesys.


The Power of AI and HyperAutomation in Customer Service

The Power of AI and HyperAutomation in Customer Service

In today's digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where the...

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Five Great Benefits of Good Customer Service

Five Great Benefits of Good Customer Service

First, let me admit that I'm a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle their...

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Future of Knowledge Workers, Unified Desktop

Future of Knowledge Workers, Unified Desktop

Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the knowledge worker’s efforts while improving efficiency and productivity. Brand representatives often work through...

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Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.