Expert World Class Professional Services Organization

Work with the best-of-the-best Professional Services Organization

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Eccentex Experts will be with you every step of the way….

The Eccentex Professional Services Team of experts is committed to you from the very first “Hello”. Our goal is to shape successful, lasting relationships with our Customers as we partner to resolve your business challenges and objectives. We are a well-organized, one-stop shop, offering a wide variety of harmonized services that ensure a product that aligns with your business strategy and the unique needs you have to get there. We take pride in the top level and well-rounded proficiencies of our specialists, who will blend their extensive knowledge and skills into superior services dedicated to you and your organization.

Please find our Services and Smart Practice descriptions below.

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Eccentex named a STRONG PERFORMER in

The Forrester Wave fo

Dynamic Case Management
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Our Services

Account Services – our Account Services Team are expert in organizational strategy and solution ideation. They work to assist identification of your goals and visions, and how to achieve success through selection of the appropriate Eccentex products. They will help you optimize your investment, as well as realize the potential for your solution, and guide you through the procurement steps to initiate your partnership with Eccentex.

Solution Delivery Service – an experienced Team of talented engineers and solution consultants will be devoted to deliver a state-of-the-art solution designed for you and your business. Skilled as automation experts and technology specialists, our Engineers, Consultants and Developers will work with our Business Analysts to design your solution. From there, using a rapid development combined with short development cycles, implementation of your solution will be completed on our standard DCM foundation. Rigorous quality assurance testing is conducted throughout the entire solution development lifecycle to ensure the perfection your product when it is released to you for operational use.

Project Management Service – every engagement needs a degree of control to ensure your quality solution is delivered on time, within scope and cost, has maximized communications, and is exposed to minimal risk. Eccentex is fortunate to be able to offer senior level Project Managers to partner with you in planning and solution implementation to your organization. Using a right-size philosophy, these experts will make certain the appropriate level of framework encompasses your solution’s project operations, and then right-time thinking to manage thru the entire solution’s project lifecycle.

Business Analysis Service – one of the most important tasks on any engagement is understanding our Customer’s business needs, determining the solutions to their business problems, and development of a solution strategy. This intelligence often reveals the necessity for organizational transformation, business solution strategy, process improvement and service management optimization. Using the latest in business analysis tools and techniques, our Business Analysts experts will methodically construct your unique story into a technical representation of your vision, which will then be used to develop and implement your solution.

Training & Knowledge Transfer Service – our training approach is customized to meet your specific training and knowledge transfer needs. Our training experts will develop a training strategy based on our vast experience and customized to deliver training that works for your organization.

CUSTOMERS SUCCESS STORIES

We are very excited that we made updates for our processes without IT department involvement

Mark Lingerman

We are able to print our process workflow and present these screenshots on demo sessions

Eva Gallagher

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Smart Practices

Delivering a solution to a Customer can be an inherently complex and difficult task, often aggravated by “reinventing the wheel” when it comes to actually doing the work. At Eccentex our experts start with a foundation of business smart disciplines. They will then balance industry accepted standards with experience engendered practices to provide you with the best possible way to get the job done. One of the key elements with our approach is to employ best practices that are flexible and responsive to the needs that you have on your engagement.

We remove the guesswork out of planning your engagement by using our semi-Agile methodology for your Project. This approach combines traditional project management framework with Water-Scrum-Fall product development methodology. This framework provides a time-proven strategy to plan and manage people, resources and activities to support the project and confirm that the work is delivered throughout the project.

Here is how you will benefit from the “smart” of our organization:

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Smart Practices

Project Management – Our Project Plan and project governance standards will clearly define the scope, timeline, budget and resource requirements, and controls necessary to manage your solution project throughout the lifecycle of your engagement.

Business Analysis & Monitoring – our best practice Business Analysis & Monitoring Plan will define and control the integral business analysis needs of your solution. The Plan will define the strategy, processes and resources necessary to conduct and manage the business analysis activities that will be performed during the lifecycle of your project.

Solution Development – we complete solution configuration and development by incorporating planned, short Sprint cycles paired with a rapid development style to deliver your solution. Our Sprint cycle activities include analysis & planning, configuration, development, testing and acceptance.  By using our blended Water-Scrum-Fall approach we can provide a collaborative and efficient process to complete your solution configuration in the shortest timeframe possible.

Quality Management – Eccentex employs the concept of a “quality culture” wherein quality in our products and services is seen as everyone’s responsibility. Quality practices are applied throughout the course of the project and product lifecycles.  A Quality Management Plan is jointly completed with our Customer during the Project’s planning phase. The Plan will define the processes and procedures under which project and product quality will be planned, managed and controlled throughout the project lifecycle.

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