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Customer Success

We help you spearhead your digital transformation journey from requirements to implementation, from quick-wins to complex initiatives
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Professional Services

Every Eccentex customer has our Standard plan. Our Premier and Premier Plus plans offer additional guidance and support to help you succeed faster.

Expert Delivery

Get it done fast and right the first time with our expert team that delivers everything you need to go-live.

Side-by-Side Delivery

Your teams work hand-in-hand with AppBase experts to implement best practices, accelerating your team towards self-sufficiency.

Proof-of-Concept

Reserve a dedicated team of AppBase experts to deliver a full project and continuously improve your solutions.

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AppBase Cloud

Extend the power of AppBase by adding new features or expanding existing capabilities to create a custom experience that truly works for you.

Standard Cloud Hosting

Managed cloud platform built on Microsoft Azure and architected to operate in the most demanding enterprise environments.

Private Cloud Hosting

Have specific geographical needs or need an extra layer of security? AppBase Private Cloud on Microsoft Azure allows greater flexibility.

Development & Test Environments

Quickly get started configuring applications with sandbox environments or set up other isolated non-production environments.

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Training

All Eccentex customer receive training in our Standard plan. Additional guidance and support are available in our Premier and Premier Plus plans for more technical needs.

Essentials Course

An introduction to using Eccentex low-code technology to develop apps that advance the digital transformation of organizations.

Administration Course

A slightly more advanced course that dives into using technical features in AppBase to develop apps and workflows ensured to simplify your business processes.

Advanced Courses

If there’s a course or capability you are looking for and do not see it outlined above, please reach out to us and we can work with you to find a suitable solution!

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About Eccentex

Eccentex delivers software for customer service, customer journey automation and back-office automation. Eccentex’s flexible, unified AppBase Platform – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs.

Over its history, Eccentex has delivered award-winning capabilities in case management and business process automation (BPM) powered by automation and form management, to help the world’s leading brands and governments achieve breakthrough results.

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Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

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Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

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A large financial services company reduced their call center costs and reduced disputes

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See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

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Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.