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Knowledge Workers Apps
Learn MoreEccentex transforms how knowledge workers work, improving productivity and job satisfaction while ultimately generating greater customer satisfaction.
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Investigative Work
Learn MoreKnowledge workers are required to gather transparent data from internal and external sources in order to make a judgment on a case.
- Need for greater transparency
- Typically data driven
- Fraud/audit/due diligence
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Incident Processing
Learn MoreEvent-driven incidents need to be resolved quickly, sensitively, and to the expectations of the customer.
- Need for speed and sensitivity
- Typically goal driven
- Complaints/order exceptions/helpdesk
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Service Request
Learn MoreService requests are typically high-volume, goal-driven and involve a high-degree of collaboration between parties.
- Need for access to knowledge bases
- Typically goal driven
- Claims/mortgage/on-boarding
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Why DCM in the Cloud?
Learn More- Achieve business agility
- Provide greater customer user experience
- Better manage risk and and minimize fraud
- Automate business processes
- Modernize core systems
HOW ECCENTEX CAN HELP YOU
Incident
Typical business challenges requiring dynamic case management in this industry segment include:
- Calendar
- Intelligent Capture
- Admin
- BPM
- Integration
Investigative
Typical business challenges requiring dynamic case management in this industry segment include:
- Knowledge Base
- Letter Generation
- Monitoring
- ECM
- Data Management
- Security
SERVICE
Typical business challenges requiring dynamic case management in this industry segment include:
- Collaboration
- Inbox
- Studio
- Rules Engine
- Analytics
Spotlight Apps
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Customer Complaint Management
This app delivers the adaptability to track customer complaints across multiple teams, divisions, organizations, business locations, or companies.
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Virtusa Prior Authorization Solution
This app is the perfect solution to address the endless wait time of patients, paperwork nightmares of healthcare service providers and insurance payers.
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smartShift Enterprise Risk Management
This app uniquely combines cloud technology with content management to deliver the robust risk management and compliance solutions.
Configurable Cloud Dynamic Case Management
One Stop Shop
Everything required to open, process and resolve cases for Today’s Knowledge Workers
Rapid Deployment
Quick start templates workers can customize for investigative, incident and service-based work
Work Anywhere
Conduct business anytime across company boundaries with secure multi-tenant cloud offering
Increase Productvity
Prebuilt application offerings ensures you quickly deliver improved processing and increased productivity
Optimize Decision Making
Streamline and automate management reporting, work delagation and exception processing
360° Visibility
Integrate with existing systems to provide an end- to-end solution and simplify IT complexity
For more information, email info@eccentex.com or call: (866) 432-2368
The Disturbing Truth About The Modern Worker
Whether it be mobile, cloud-based or business-critical systems, knowledge workers indicated that they don’t have adequate access to the necessary information needed to make informed decisions. more
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WHITEPAPER
Revolution: How Knowledge Workers Adapt to New Rules
There was a time when the height of knowledge worker empowerment was the telephone and manila folders. more
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video
The Power of Dynamic Case Management
Connie More, VP & Research Director at Forrester Research, talks about the power of Dynamic Case Management. more
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video
DCM...Seeing
Results Now WebinarLearn why Dynamic Case Management is at the heart of IT transformation, and also how to get started for immediate results.
