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    Knowledge Worker Apps

    Eccentex transforms how knowledge workers work, improving productivity and job satisfaction while ultimately generating greater customer satisfaction.

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    Investigative Work

    Knowledge workers are required to gather transparent data from internal and external sources in order to make a judgment on a case.

    - Need for greater transparency

    - Typically data driven

    - Fraud/audit/due diligence

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    Incident Processing

    Event-driven incidents need to be resolved quickly, sensitively and to the expectations of the customer.

    - Need for speed and sensitivity

    - Typically goal driven

    - Complaints/order exceptions/helpdesk

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    Service Request

    Service requests are typically high-volume, goal-driven and involve a high-degree of collaboration between parties.

    - Need for access to knowledge bases

    - Typically goal driven

    - Claims/mortgage/onboarding

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    Why DCM in the Cloud?

    - Achieve business agility

    - Provide greater customer user experience

    - Better manage risk and and minimize fraud

    - Automate business processes

    - Modernize core systems

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HOW ECCENTEX CAN HELP YOU

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Incident

Typical business challenges requiring dynamic case management in this industry segment include:

  • Calendar
  • Intelligent Capture
  • Admin
  • BPM
  • Integration
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Investigative

Typical business challenges requiring dynamic case management in this industry segment include:

  • Knowledge Base
  • Letter Generation
  • Monitoring
  • ECM
  • Data Management
  • Security
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SERVICE

Typical business challenges requiring dynamic case management in this industry segment include:

  • Collaboration
  • Inbox
  • Studio
  • Rules Engine
  • Analytics
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Spotlight Apps

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    Emergency Response Incident Management System

    When incidents occur, dispatchers must act fast. Whether it’s a crime, fire, medical emergency or other critical incident, your dispatching software has to perform as well as you do.

  • Customer Complaint Management

    Customer Complaint Management

    This app delivers the adaptability to track customer complaints across multiple teams, divisions, organizations, business locations or companies.

  • Virtusa Prior Authorization Solution

    Prior Authorization Solution

    This app is the perfect solution to address the endless wait time of patients, paperwork nightmares of healthcare service providers and insurance payers.

Configurable Cloud Dynamic Case Management

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One-Stop Shop

Everything required to open, process and resolve cases for today’s knowledge workers

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Rapid Deployment

Quick-start templates workers can customize for investigative, incident and service-based work

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Work Anywhere

Conduct business anywhere, anytime across company boundaries with secure multi-tenant cloud offering

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Increase Productvity

Prebuilt application offerings ensure you quickly deliver improved processing and increased productivity

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Optimize Decision Making

Streamline and automate management reporting, work delagation and exception processing

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360° Visibility

Integrate with existing systems to provide an end-to-end solution and simplify IT complexity

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For more information, email info@eccentex.com or call: (866) 432-2368

Spotlight News

WHITEPAPER

OVUM SWOT Assessment: Eccentex AppBase 5.0

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Read why Ovum believes you should consider Eccentex AppBase. more