A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.
Read the full article here: https://www.federaltimes.com/opinions/2015/03/02/dynamic-case-management-and-government-customer-service/
Alex Stein – CEO of Eccentex (left) and Yıldırım Duyargil – CEO of CX Ltd (right) announced the partnership between their companies at Xperience23 in Denver to support joint customers digital transformation and migration to cloud across Europe and the Middle East. The...
LOS ANGELES, Calif. – May 17, 2023 – Eccentex, a leading provider of intelligent automation solutions, is pleased to announce the successful closure of a transformative deal with New Zealand's largest telecommunication provider. As part of the agreement, Eccentex will...
