Industry's first caseintelligence.ai bot for customer engagement and process management

Analytics, dashboards, and insights to empower users with true business intelligence

FairWay, New Zealand's top dispute resolution organization, chose Eccentex for modern case management

Gain operational efficiency while improving your customer & employee experience

Migrate from any Genesys legacy platform to Genesys Cloud CX without losing features

Combined capabilities of Eccentex DCM and Genesys Copilot , along with the distinct advantages

Capture, create, assign, fulfill, and track various types of work orders with Eccentex Work Order Manager

Discover how Eccentex HyperAutomation Cloud empowers everyday superheroes!

Learn how Eccentex elevates customer and agent experiences

Introducing Eccentex Virtual Assistant for AI-driven customer engagement

Enterprise Email Automation to boost service efficiency

Explore how Eccentex enhances pension fund management efficiency

End-to-end mission solution built for First Responders

Explore Eccentex HyperAutomation Cloud features in this demo.

BI demo with real-life business analytics use cases

Explore Eccentex's capabilities in this short introductory video.

Webinar on AI email + case mgmt with Genesys integration

Experience the impact of Eccentex AI services 30-seconds

Eccentex AI services save agents time with smart email replies

Webinar on GenAI in case mgmt with Tibor Vass & Maksim Gill

Explore AppBase's Case Screen with email-to-case, assignment, and AI features.

Explore how to manage case tasks in AppBase DCM with Dean Poole.

Learn how to deploy applications and data models in AppBase with this tutorial.

Learn to configure security settings in Eccentex Knowledge Base

Learn case search techniques in AppBase DCM with Dean Poole.

Learn to create custom forms in AppBase using MDM Form Builder

Learn to define and organize categories in Smart Knowledge Base admin

Create and use dictionaries (objects/records) in AppBase

Learn how to edit and customize search pages within AppBase.

Create, manage, and implement article tags to make group searches and categorization

Learn how to create Knowledge Base articles from templates or Word documents

Learn how to configure a case type complete with milestone diagram, procedures, and data model

See how AI Services help redacting PII from incoming emails to agents and knowledge workers

A quick demo of using GenAI to auto-create case types in AppBase for particular situations

End-to-end process automation solution with low-code for digital transformation

Learn to use Solution Inventor to create case steps and flows

See how Eccentex AI helps agents reply to complex emails quickly

See how GenAI enables real-time multilingual email responses

See how a neural network analyzes emails with context awareness

Here’s an interesting story of how Eccentex simplifies service operations

Watch how the Eccentex+Genesys solution boosts agent efficiency

See how Genesys and Eccentex streamlined vaccine administration

See how Eccentex revolutionizes case management with GenAI

Learn from Jim Pierce about modernizing customer service with Eccentex

David explains when Eccentex is a smarter choice than Salesforce

Quick overview for Genesys sellers on how Eccentex adds value

A micro demo of how Eccentex empowers Genesys Workspace Customer360 users

Learn essential strategies to help businesses navigate economic downturns and stay resilient

Eccentex reports a 42% increase in recurring revenue, highlighting its commitment to innovation and customer satisfaction.

Eccentex secures a telecom deal, showcasing its expertise in delivering transformative solutions

Explore the core elements of HyperAutomation and how it drives efficiency, agility, and innovation

Learn how process automation enhances customer experience by boosting speed, accuracy, and efficiency

Discover how no-code development accelerates projects, cuts costs, and empowers business teams

Visit the Eccentex Blog for more articles on automation, AI, and strategies for business transformation and innovation