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Eccentex Enforce Assist

Efficiently manage search and rescue, disaster response, and law enforcement missions.

Solution Overview

Eccentex Enforce Assist (EEA) empowers law enforcement agencies, search and rescue teams, and emergency response teams to streamline their critical operations. This all-inclusive solution offers vital tools for creating, managing, and tracking cases (missions), personnel, and resources, regardless of the mission type or incident location. EEA ensures that law enforcement professionals can efficiently handle their tasks and processes, enhancing overall operational effectiveness.

Enforce Assist is designed for real-time management of search and rescue (SAR), emergency and disaster responses, and law enforcement missions. It offers a comprehensive suite of features that streamline operations, enhance situational awareness, and ensure effective resource management for all tasks and processes.

The solution integrates seamlessly with third-party GIS mapping services like Cal/SARTopo, offering features such as interactive maps, map layers, map augmentation, drawing and annotation tools, real-time tracking, command post and staging locations, geofencing, and historical data playback. These integrations enable teams to enhance their operational planning and execution without the need for internal mapping capabilities.

Additional key capabilities include:

  • 360° Mission View: Gain a comprehensive view of each mission, including personnel, resources, and mission details.
  • Cross platform integration: Seamlessly integrate with predictive analytics, third-party services (Google Maps, DMV), and other systems for more detailed real-time updates and efficiency.
  • Case Monitoring: Utilize configurable checklists to manage complex tasks, ensure compliance with all rules, regulations and policies, and track mission progress through robust statistical tools and analytics.
  • Collaboration Manager: Designed to allow real-time collaboration on workflows across all team members, manage tasks, workflow steps, inquiries and approvals efficiently, and automate document generation, evidence and document management and support omni channel communications to significantly improve productivity.

Additional key capabilities include:

  • 360° Mission View: Gain a comprehensive view of each mission, including personnel, resources, and mission details.
  • Cross platform integration: Seamlessly integrate with predictive analytics, third-party services (Google Maps, DMV), and other systems for more detailed real-time updates and efficiency.
  • Case Monitoring: Utilize configurable checklists to manage complex tasks, ensure compliance with all rules, regulations and policies, and track mission progress through robust statistical tools and analytics.
  • Collaboration Manager: Designed to allow real-time collaboration on workflows across all team members, manage tasks, workflow steps, inquiries and approvals efficiently, and automate document generation, evidence and document management and support omni channel communications to significantly improve productivity.

All Challenges Addressed

Missions often need complex coordination and resource management. With legacy Mission Manager systems, tracking and managing multiple tasks inside multiple cases was cumbersome and lacked real-time integration with 3rd party system components. Eccentex Enforce Assist addresses these issues by providing a streamlined, fully integrated and real-time collaboration capable solution that enhances efficiency and responsiveness.

Why choose Eccentex Enforce Assist?

SUPPORT ALL MODERN COMMUNICATION CHANNELS

Go beyond just phone calls by allowing SAR and LE teams and offocers to engage all team members via any channel (SMS, Chat, Messaging Apps, Social Media Messangers) that are further streamlined with AI-driven IVRs, chatbots and detailed analytics.

OPEN MAP INTEGRATIONS THROUGH OUT OF BOX APIs

Eccentex Enforce Assist mapping capabilities are built on robust and flexible GIS systems and standard mapping APIs to provide comprehensive, easy and real-time integrations.

AGILE & FUTURE-PROOF TECHNOLOGY

Eccentex Enforce Assist is built on a configurable, low-code / no-code platform with tools that ensure you are able to expand the solution, adapt to changes, connect with other agencies and integrate with your core systems easily.

Core Control Center Engine

The core of the solution is an intelligent, AI supported dynamic rule engine. This component ensures automatic classification of missions, autonomous risk scoring, and auto-triggering of requirements. The engine has in-built rules covering different mission parameters including administrative rules, risk assessment, auto classification, auto assignment and more.

Key Capabilities That Enables Effective Control Over All Missions

Comprehensive View Missions

  • 360° Mission View: Gain a comprehensive view of all missions, including personnel, involved resources, tasks, documents and all mission details through an aggregation of all pertinent data.
  • Enforce Mission Dashboard: Visualize all key data of each mission in a dynamic real-time dashboard.

Cross Platform Integration

  • Predictive Analytics: Integration with predictive analytics to indicate mission risk.
  • Real-time Integration: Real-time integration with other systems triggers events instantly.
  • Third-Party Service Integration: Integration with Google Maps, DMV, and other services improves efficiency.

Real-time Monitoring

  • Configurable Checklists: Manage all mission related tasks and ensure compliance with rules and regulations.
  • Tracking and Reports: Track, process, and manage end-to-end mission initiatives with powerful statistical tools and real-time analytics to gain actionable insights.

Assignment of Mission Levels

Our automated Enforce Assist solution aims to maximize the collaboration effectivity and efficiency including quick initiation of managerial interventions and chain of commands across all cooperating parties.

Example of Key Mission Teams Enforce Assist Effectively Managing

Urban Search & Rescue

These missions focus on finding missing persons in urban and suburban environments. This can include searches for lost children, elderly individuals with dementia, or persons with disabilities.

Reserve Law Enforcement

These volunteers work part-time with law enforcement agencies to enhance public safety. They engage in tasks such as patrolling neighborhoods, offering administrative support, and managing crowd control during events. 

Senior Citizen Volunteers

These dedicated senior volunteers actively contribute to law enforcement and community safety initiatives. They are involved in conducting neighborhood patrols to provide a visible security presence and assisting with administrative tasks like data entry and record keeping.  

Missing Persons

This rescue mission encompasses a broad range of scenarios, from individuals lost in remote areas to those who may have gone missing under suspicious circumstances.

Mountain Rescue

These type of rescue team often act in mountainous regions searching for hikers, climbers, or outdoor enthusiasts who are lost, injured, or stranded in difficult-to-access areas.

Disaster Response

In the event of natural hazard or disaster like earthquakes, wildfires, or landslides, the Law Enforcement Agency may engage search and rescue operations to locate and assist survivors.

Water Rescue

Given the coastal and inland waterways, the Law Enforcement Agency may also conducts water rescues. This can involve endangered swimmers, boaters, or people trapped in flooding situations.

Technical Rescue

These typically complex rescues scenarios require specialized skills and equipment, such as high-angle environments, caves, or confined spaces as well as high-voltage or electric discharge endangered environments.

K9 Search Units

These teams using specially trained search and rescue dogs assist in locating missing persons, whether in wilderness areas, urban settings, or disaster zones.

Dive Team Operations

The SAR department’s dive team is specially trained for underwater searches in lakes, rivers, and coastal areas to search drowning victims or submerged evidences.

Airborn Searches

These mission utilizing helicopters and drones. The Law Enforcement Agency can conduct aerial searches to cover large areas quickly, particularly useful in remote or rugged terrains.

These missions are typically carried out by specialized teams such as the Emergency Response team, the Search and Rescue (SAR) team, the Dive Team, the Aerial Support unit, and various volunteer organizations that collaborate with various law enforcement teams simultaneously.

Evidence, Document Management and Case Referrals

Eccentex Enforce Assist supports law enforcement professionals by providing comprehensive mission details for detailed analysis to enable informed decisions. Mission Controllers and Dispatchers can have access to all archived documents as needed and refer any case to various teams for further execution or analysis.

STAY CONNECTED

  • Intuitive and secure apps for IOS devices, Android tablets and Smartphones
  • Supports offline work when internet connection is lost and synchronizes data when it’s restored
  • Instant data flow between dispatchers, supervisors and responders
  • Availability of various communication channels and tools to enhance collaboration efficiency

SHARE DATA & INTEGRATE

  • Facilitates responders with incident-specific e-forms that can be shared with law enforcement partners
  • Ensuring seamless communication and coordination Pre-populates essential fields using data from the incident request and other integrated systems
  • Supports the inclusion of multimedia elements such as pictures, videos, and audio recordings to provide comprehensive situational awareness.

TRACK EVERYTHING

  • Provides real-time geolocation mapping of law enforcement vehicles, equipment, and personnel
  • Ensuring accurate situational monitoring
  • Captures and transmits critical information, such as equipment status and IoT sensor data, to dispatch centers for effective resource management
  • Maintains a comprehensive record of all historical data, supporting detailed analytics and informed decision-making

Configurable Rule System

Abstract rules and complex business logic are configurable in the system that provides flexibility to adopt ad-hoc changes as per immediate requirements or future demands. Policies and decisions can be automated and put into the hands of dispatchers, teams leaders or duty managers.

COLLABORATE ON INVESTIGATIONS

  • Share incident reports, narratives, notes and insights with team members, agencies, disciplines and jurisdictions
  • Ensures data integrity, security and auditing of information
  • Use multiply channels to communicate with peers even simultaneously

MANAGE DIGITAL EVIDENCES

  • Collect and distribute digital evidences such as videos, victim/incident reports and related communications
  • Automatically associate evidence with cases and create subsequent tasks
  • Add notes, attachments, and additional information to each case

RESOLVE CASES AND TASKS FASTER

  • Create, process and analyze post-incident cases, investigations and quality reviews
  • Ensure accurate and fast resolutions with configurable workflows
  • Assign cases to the proper teams and orchestrate tasks between departments

Real-time Reporting and Analytics

Eccentex Enforce Assist includes wide range of built-in reporting tools for agents to visualize case data, refer key indicators during evaluations and monitor missions end to end.

Additional features

Eccentex Enforce Assist is a comprehensive solution specifically designed for Law Enforcement, Emergency Response and SAR teams

High-availability

Designed for mission-critical operations to manage high volumes and demands

Hosting of choice

The modern cloud architecture support high flexibility, scaleability and agility needs

Interoperability

The platform level APIs ensures easy connectivity across your entire IT system

Compliance

Compliant with US, EU, EENA, NG112 and other regulations and frameworks around the world

Security

Meet with the highest security standards validated by third party penetration tests

Integrated to GIS

Connects to GIS services like ESRI ArcGIS, Google Maps, OpenStreemMaps and more

Multi-lingual

Support both officers, agents, employees and citizens in the language their choice

Configurable

Drag-and-drop configuration and developer-level tools for easy settings and special needs

Key Features

Enforce Assist is a native web-based solution built on the latest Eccentex Appbase Low-code / No-code platform. It provides comprehensive mission management, including workflow and case management, as well as support for review, investigation, and exception management processes. The platform can be accessed from any dispatching location, offering a complete and integrated solution for mission oversight.

  • Configurable / Scalable multi-tenant environments
  • Embedded Telephony Integration
  • Incident Communication Management
  • Real Time Monitoring
  • Task Management
  • Resource Library
  • Smart Knowledge Base
  • Master data management
  • Electronic Form Management
  • Mobility Support
  • Reporting and Records Keeping
  • System Resilience
  • Capacity up to 50,000 concurrent users / instance

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

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