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Standard Edition

Named user



Concurrent user*


License Benefits

  • 1 x application
  • Unlimited Case Types

Platform Features

  • Standard features


  • 1 x production enviornment
  • Premier support package

Knowledge Base

Named user



Concurrent user*


License Benefits

  • Unlimited internal knowledge bases
  • 1 x external knowledge bases

Platform Features

  • Standard features


  • Premier support package

Enterprise Edition


License Benefits

  • More Applications
  • More Knowledge Bases

Platform Features

  • Standard features

Deployment Options

  • Cloud
  • Private Cloud
  • On-premise
  • Hybrid

Prices listed are per user per month, billed annually. Prices are in USD.
* Concurrent Users will be determined as the total number of unique logins within any 12 hour period.


Extend the power of AppBase with add-ons. Add new features or expand existing capabilities to create a custom AppBase experience that truly works for you.

AppBase BI

Use advanced reporting and dashboarding with powerful predicitve, AI-driven analytics to gain better business insights.

Digital Engagement

Reach customers across every digital channel.

AI Chat & Voice Bots

Train AI to help customers on their open issues, let them create new cases or update existing ones using Voice, Chat and SMS Bots.

Advanced Cloud Options

Many available options such as higher-levels of disaster recovery, hot-standby, extensive storage options, and industry-specific security options.

Full Text Search (FTS)

Search for all mentions of a specific phrase or customer involvement across all cases, people, records, documents, and emails

Barcode Server

Scan multi-page documents right into a case or leverage high-volume scanning by separating packets with barcodes.


Convert hand-filled forms or images into searchable documents that can recognize forms, read hand-writing and auto-index.

Support Plans

Every Eccentex customer has our Premier Support plan. Our Premier Plus and Enterprise Plus plans offer additional guidance and support to help you succeed faster.

Premier (included)
  • 24 x 7 x 365 support for Priority 1 
  • 12 x 7 local hours support for others
  • Email, chat or online support management
Premier Plus
  • 24 x 7 x 365 support for priority 1 & 2
  • 12 x 7 local hours support for others
  • Email, chat or online support management
Enterprise Plus
  • 24 x 7 x 365 support for all priorities
  • Lead engineer assigned for proactive guidance & release planning

See how AppBase helps you keep your promise to your customers

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.