Eccentex Blog
The latest from Eccentex
How Case Management Can Maximize Investment in ERP Systems
Becoming a more agile organization Corporations worldwide are constantly being introduced to new requirements that change the way they conduct...
Customer360 eBook: Breaking Down Silos in Customer Management
As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. A customer...
What is an email help desk?
Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years....
A Smart Factory Needs Smart Solutions
A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office...
Total Cost of Ownership (TCO)
When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly...
Top Customer Service Metrics to Measure
In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive...
Taking advantage of the Genesys agent desktop
The customer service experience should be smooth and painless. Agents need to move through their work efficiently, with as few unnecessary...
Why Developing an MVP Should Be Done With Low-Code No-Code
In today’s business world, speed is critical. And getting applications up and running as quickly as possible by deploying a minimum viable product...
Low-Code, No-Code, and Traditional Development — What’s the Difference?
There’s a lot to consider when deciding which style of software development is the right choice for your business needs. Some organizations are...
