Eccentex Blog
The latest from Eccentex2022 Low Code Predictions: Reflections of a Shifting Digital Landscape
In today’s world, increasingly more organizations are opting for customer service platforms that optimize their channel of customer communication...
Build vs Buy software decisions in the world of Digital Transformation
Are you considering a build-vs-buy decision for your SaaS software platform needs? If the answer is YES, we would like to offer simple four key...
DeFi: How blockchain will affect customer service solutions in Financial Services
When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it...
Citizen Experience and Customer Service
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to...
Social Commerce and Customer Service
As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our...
The Three Ingredients for Handling Complex Service Requests
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the...
Artificial Intelligence in B2B Tech: Machine Learning and Being Smarter Webinar
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s...
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase®...
Gartner Positions Eccentex in Visionaries Quadrant for BPM-Platform-Based Case Management Frameworks
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ -- Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service...