by m G | Oct 11, 2021 | Blog, Customer Service, Finance
When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it wasn’t unreasonable to assume it was some passing fad. Simply put, the blockchain is a database that can be added...
by m G | Sep 30, 2021 | Blog, Customer Service, Government
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t just about good public relations. Citizen experience became...
by m G | Sep 21, 2021 | Blog, Customer Service, Retail
As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our attention more than ever, as in its current meaning it is becoming an increasingly influential method of commerce. In some...
by m G | Jun 2, 2021 | Blog, Customer Service
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
by m G | Jun 1, 2020 | Customer Service, News, Product Announcement
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
