by Tibor Vass | Jan 19, 2023 | Blog, Customer Service
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well, personalization can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales,...
by Tibor Vass | Jun 1, 2022 | Blog, Customer Service
As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. A customer service solution that provides a full 360-degree end-to-end view of a customer’s journey, saving your agents and...
by Marketing Team | Mar 25, 2022 | Blog, Customer Service
In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive excellent customer service. If they’re unhappy, they’ll take their business elsewhere. Perhaps worse, they’ll post...
by Tibor Vass | Oct 11, 2021 | Blog, Customer Service, Finance
When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it wasn’t unreasonable to assume it was some passing fad. Simply put, the blockchain is a database that can be added...
by Tibor Vass | Sep 30, 2021 | Blog, Customer Service, Government
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t just about good public relations. Citizen experience became...
by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail
INSIGHTS · CUSTOMER SERVICE · RETAIL Social Commerce and Customer Service by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail, CX Read the Article As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings....
