ServiceJourney
ServiceJourney for Genesys CX
Unify all your data, workflows and teams
onto a single Customer Service platform.
ServiceJourney popular capabilities
Customer Workflows
Capture, triage and automate customer requests from any channel.
Customer 360
Turbocharge CX with a 360° view of the customer – tailored for any service teams.
Email Help Desk
Advanced features, such as cherry picking, applied to large volumes of emails across all brands or inboxes.
Knowledge Management
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Why Genesys users choose ServiceJourney
Seamless Genesys integration
ServiceJourney instantly screen-pop an intelligent view of the customer inside of Genesys. No more jumping between scattered screens and tools.
Lowers cost of service
ServiceJourney automates common service tasks and assists agents with more complex cases through a single platform and universal desktop.
Fastest ROI
ServiceJourney is build on a low-code platform that enables fast deployment and empowering organizations to continuously innovate.
Service CRM
Complete customer service inside Genesys
With a single click, agents can quickly access the information and tools they need to resolve customer requests. View account details, see steps taken, and what needs to be done next.
Case Management
Go beyond simple ticketing
End-to-end case management automates and streamlines diverse service requests across your teams. Connect people, systems and processes to ensure every request is resolved – even if it goes beyond the contact center.
Dashboards & Analytics
Increase visibility with actionable data
Real-time dashboards for contact center supervisors. Gain insights into where customer requests stand, bottlenecks, your team’s performance, and more.
Trusted by Service Excellence leaders worldwide
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.
Resources
Eccentex on AppFoundry
ServiceJourney is also available from the Genesys AppFoundry as a Premium App.
Eccentex All Capabilities
Learn more about how ServiceJourney powers amazing customer experiences.
HyperAutomation Cloud Pricing
Find the right solution components or the best package offer that most suitable for your business.
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