Eccentex Named a Strong Performer for Second Consecutive Year in The Forrester Wave™

Cloud-Based Dynamic Case Management, Q1 2018

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Eccentex cited as Strong Performer second year in a row by leading Independent Research Analyst

March 28, 2018

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Eccentex Named a Strong Performer for Second Consecutive Year in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

Eccentex positioned as a Strong Performer, receives highest vendor score for implementation and case modeling, which is based on the breadth and depth of each vendor’s cloud-based dynamic case management offering.


Culver City, Calif.—March 28, 2018 — Eccentex announced today it has been named a Strong Performer for the second consecutive year in the Forrester Wave™ Cloud-Based Dynamic Case Management, Q1 2018 report. This placement confirms the continued success of Eccentex DCM and recognizes competitive strategy and market presence.

“This recognition from Forrester shows us that our vision for delivering advanced, yet affordable, easy-to-use enterprise-grade solutions for both the public and private sectors is a successful one,” said Alex Stein, Chief Executive Officer, Eccentex. “We will continue to invest in innovative PaaS solutions that simplify what are otherwise very complex business challenges of our customers.”

Eleven vendors were evaluated for the 2018 Forrester Wave™ Cloud-Based Dynamic Case Management across 11 different criteria. Eccentex was cited as a Strong Performer and is described as providing a flexible PaaS DCM Platform. Along with a marketplace of over 40 pre-built vertical and horizontal templates. Eccentex has established a handful of strategic partnerships, including Genesys. The low-code approach uses case setup screens, a visual designer for case procedures/tasks, data objects, and pages and forms, and bodes well for an emerging small and medium-size business (SMB) case market. Attractive PaaS and SaaS pricing helps as well, particularly as it includes ECM with capture support and document generation.

Eccentex is an industry leader and visionary, providing an Enterprise Digital Business Platform that enables organizations to rapidly modernize and transform their business to create superior innovative Customer and Knowledge Worker experiences across the entire Customer Experience Journey, utilizing seamlessly integrated core features, such as Business Process Management (BPM) optimization, Dynamic Case Management (DCM) efficiency, Enterprise Content/Document Management (ECM), Omni-Channel Customer 360 Service (Dynamic CRM), Knowledge Base, Easy Smart Integration Services, and powerful Business Intelligence with Smart Predictive Analytics.  The Eccentex Digital Business Platform was designed and built from the ground up with this sole purpose in mind to enable rapid delivery of the next generation of innovative industry disruptive Modern Digital Applications that increase Customer/User and Knowledge Worker satisfaction, reduces costs through efficiency, and increases revenue.


Customer Momentum

“Organizations need agility to rapidly adapt to increasing customer and market demands.  Eccentex DCM cloud-based platform enables innovative business process efficiencies which increases customer satisfaction, resulting in huge ROI.” said Stein. “We deliver what our customers need to rapidly innovate process automation excellence with affordable solutions that are easy to use and enterprise strength.  We are seeing rapid customer adoption and growth globally quarter over quarter, increasing market share and presence.”


About Eccentex

Eccentex was founded in 2008 with one goal in mind: To allow organizations to leverage the power of the cloud delivery model to rapidly and cost-effectively automate their business processes in order to: Reduce Risk, Increase Efficiency, and Improve Customer Service.

The founders of Eccentex were early pioneers in the field of business process automation and electronic document management with over 20 years of experience in implementation of scalable enterprise-grade software solutions to organizations around the world. Eccentex has customers around the world that utilize its cloud-based case management platforms, AppBase and AppLibrary, to build on-demand (SaaS) dynamic case management applications and is revolutionizing the way knowledge workers, management and customer expectations are being met by delivering better results through universal access to execute tasks when, where and how it’s needed to achieve customer satisfaction, while maintaining corporate governance and compliance requirements.  For additional information, please visit the company’s website at or call 1-866-432-2368.


Additional information

 Jim Pierce, VP Digital Strategy

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