by m G | Jun 27, 2023 | Automation, Blog
In the world of modern business, operational efficiency and effective customer relationship management (CRM) are critical factors for success. Both Operational CRM and Business Process Management (BPM) play crucial roles in streamlining operations, enhancing customer...
by m G | Jun 6, 2023 | AI, Automation, Blog, Customer Service, HyperAutomation
In today’s digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where...
by m G | May 31, 2023 | Blog, Knowledge Base
Every organization has its own set of policies and procedures to ensure that its daily operations run smoothly and prudently. However, managing these can be a daunting task, especially when there are frequent changes or updates are required. This is where a knowledge...
by m G | May 31, 2023 | Blog, Low-Code
Enterprise grade Low-Code implementations do not have to be overwhelming for project managers. Implementations using this technology can be easier than you think and here’s why. Project Manager Perspective As someone who has worked in the enterprise segment for the...
by m G | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
by m G | May 18, 2023 | Blog, DCM
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
