by Tibor Vass | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
by Tibor Vass | May 18, 2023 | Blog, DCM
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
by Tibor Vass | May 9, 2023 | Automation, Blog, Email
We live in unprecedented times where businesses struggle to meet ever-changing customer needs and hectic market circumstances. Are you tired of seeing your profit margin decrease each month? You are not alone. A lot of companies are facing similar challenges today....
by Tibor Vass | May 3, 2023 | Automation, Blog
Process automation solutions are software applications that are built to automate business workflows and tasks. These solutions help businesses improve efficiency, accuracy, and productivity. There are many different types of process automation solutions available....
by Tibor Vass | Apr 24, 2023 | Blog, Customer Service
First, let me admit that I’m a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle...
by Tibor Vass | Apr 19, 2023 | AI, Blog, DCM
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced algorithms, machine learning capabilities, and natural language processing, AI can help case managers in various ways, such as:...
