Energy & Utilities Archives

Responsible Automation in the Age of AI Orchestration

by Tibor Vass | Sep 21, 2026 | AI, Automation, Blog, CRM, Customer Service, DCM, Email, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Knowledge Base, News, Retail

Responsible Automation in the Age of AI Orchestration How better I could start blog than with a quote from Mark Twain “I have made this letter blog longer than usual, only because I have not had the time to make it shorter.” Mark Twain – Lettres...

3 Steps Survival Guide to Recession

by Tibor Vass | Aug 7, 2024 | Automation, Blog, Customer Service, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Low-Code, News, Retail

3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these...

A Smart Factory Needs Smart Solutions

by Tibor Vass | May 4, 2022 | Blog, Energy & Utilities

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

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