by Tibor Vass | Sep 30, 2021 | Blog, Customer Service, Government
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t just about good public relations. Citizen experience became...
by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail
INSIGHTS · CUSTOMER SERVICE · RETAIL Social Commerce and Customer Service by Tibor Vass | Sep 21, 2021 | Blog, Customer Service, Retail, CX Read the Article As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings....
by Tibor Vass | Jun 2, 2021 | Blog, Customer Service
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
by Tibor Vass | Sep 24, 2020 | AI, Blog
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
by Tibor Vass | Jun 1, 2020 | Customer Service, News, Product Announcement
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
by Tibor Vass | Nov 30, 2016 | DCM, News
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the...
